L.A. Party Rents is open weekdays from 8 AM to 6 PM and on Saturday from 8 AM to 4 PM Someone is always on call 24 hours a day, 7 days a week if you need to reach us after hours.

2. Do I need to make an appointment to visit your showroom?

No, you do not. However, if you require the assistance of a sales consultant, it is advisable to schedule an appointment with them beforehand.

3. Will someone be able to come out to survey my event site and advise me regarding my options?

At no charge, one of our event coordinators will meet with you at the event's location to measure for tenting and resolve any other concerns you may have.

4. How far in advance should I place an order? The sooner you reserve your equipment, the better. This is especially true for large events or holiday orders. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed.

5. What information should I have ready when I call to place an order?

You will be asked for your name, address, and phone number. If you require delivery to a location other than your home or business, we will need that info, too. Please also let us know if you plan to pay our driver on delivery with cash or check or if you would like to pre-pay by credit card.

6. Do you match other company's prices?

We are committed to providing a competitive price for our services. Please speak with one of our sales consultants if you have quotes from other rental agencies.

7. Is tax charged on my order?

There is no tax on rentals, delivery, labor, or permits. Tax is applied only to disposable items such as sterno, paper or plastic goods, etc.

8. Do you require a deposit?

A deposit may be asked to confirm your reservation of large orders or certain high-demand equipment.

9. How many days can I keep the equipment?

You may keep the equipment 3-4 days. Additional charges will apply if you need an extended rental.

10. Will you take care of any permits that I may need for my event?

If required, an L.A. Party Rents consultant will obtain any needed permits for you. There is an additional charge for this service.

11. What is the cut-off time for making additions or changes to my order?

You should have your order finalized by 2 PM on the business day prior to your delivery date. Our office is open until 6 PM on weekdays in the event you need to make late changes. Our night service can put you through to either our warehouse manager or emergency on-call person if you call after hours. Changes/additions to orders made on the same day as your delivery may result in a 2nd delivery charge.

12. What are your delivery hours?

Normal delivery hours are from 8 AM to 6 PM Monday through Saturday. For an additional charge, deliveries can be made after hours, Sundays, or on holidays. Requesting a specific time for delivery will also cost more.

13. Do you have a minimum order size for delivery?

No, we do not. However, all deliveries are charged for.

14. What is your delivery charge?

Delivery charges are determined according to location. Please call for a quote.

15. What can I do to keep my delivery cost low?

The most inexpensive solution for both you and us is arranging delivery for the business day prior to your event and pick up for the business day after. For example, rentals for an event on Saturday should be delivered on Friday (open hours) and picked up on Monday (open hours). Alternatively, you can eliminate delivery charges altogether by arranging to pick up and return your order from our warehouse yourself.

16. Do your crews set up the equipment?

Yes. Our crews will place the tables, chairs, and any other heavy equipment for you (providing someone is there to direct them where to put it). Items such as china, glasses, & linen are left in their packaging for you or your caterer to set up.

17. I ordered more equipment than I ended up needing. Can I get a refund?

A 25% restocking fee will be applied to any items cancelled on the day of delivery. No refund can be given for certain high-demand items (i.e. outdoor heaters during winter months) or any equipment that was custom made or special ordered.

18. How about items that I return unused?

Since items that you did not use were still unavailable for us to rent to our other customers, we cannot give you a refund for them.

19. What should I do with glasses, china, and other dishware prior to returning it?

We ask that dishware be scraped and rinsed. Please place these items back into the crates or boxes that you received them in.

20. Am I responsible for equipment that is lost or damaged during my rental period?

You will be notified if any equipment was missing or damaged when our drivers picked up. It is your responsibility to arrange for the return of any items that our crews were unable to locate on the scheduled pick up date. Replacement costs will be charged for any items that are not returned. You will also be charged for the repair/replacement of any equipment that is damaged or destroyed.

21. How should I protect your equipment?

Because L.A. Party Rents uses environmentally safe water based paint, it is important to protect our products from the rain. Storing the equipment in a dry covered area while not in use will help prevent any damage. You should also turn off any automatic sprinkler systems while our equipment is on your property.

22. What kind of tents do you carry?

We carry white, clear, and black canopies/tents ranging in size from
10' x 10' to 60' x 150' (larger sizes available through special request). We also carry specialized items such as striped canopies and festival peaks (pagodas). Please call for pricing and other information.

23. Do you rent dance floors?

We have dance floors available in teakwood parquet, wood vinyl, black & white checked, solid white, & solid black. Please call to receive a quote.

24. Do you rent staging?

We carry Bil-Jax staging, which is constructed from 4' x 4' sections that are adjustable in height. Please call for more information.

25. Do you carry heaters?

L.A. Party Rents stocks a large number of both outdoor heaters and console heaters. We recommend you reserve these early for fall/winter events, as they tend to rent quickly.

26. How large of an area will a solar flo heater cover? How long will it last?

A solar flo will effectively heat a 15' area in diameter for 6 hours on a full tank of propane. You can order an additional tank if needed.

27. How long will the sterno fuel for your chafing dishes, samovars, etc. burn?

We send 2 hour sized sterno with most items. Two exceptions are the 50 cup samovars and 2 qt. round chafing dish, which hold only a 1 hour size.

28. Can you custom cut carpet to fit specific areas?

Our crews will cut carpet upon approval from management. Additional charges will be applied for this service.

29. What is velon?

Velon is a thin, lightweight plastic material that we use for swagging, wrapping the outside of trashcans and utility tubs, and other decorative purposes. It is also frequently used by caterers to cover work tables.